Please ensure Javascript is enabled for purposes of website accessibility

General FAQ

What is Rest Less Events?

Rest Less Events is part of the Rest Less group, offering a comprehensive programme of online events, designed to bring like-minded people together to share interests and experiences, learn new things and make new connections, at home and around the world. It’s all about fulfilment and wellbeing.

How does membership work?

1. Rest Less Events Premium - Our Premium membership grants you access to all of our events for no extra cost. We offer both a monthly and annual payment option on our Premium membership. The monthly subscription costs £6.99 per month, and the annual membership costs £69.99 per year.

2. Our free membership includes access to our 'Community' events for free. All other standard events can be booked for £3.99 each.

If you choose to go for the Premium membership, there’s no contract, you simply upgrade your membership and you can cancel anytime - no questions asked.

You can upgrade your account by clicking here.

Who is the team behind Rest Less Events?

We are a caring and empathetic team who are driven to create an inclusive community where people can learn, share, and connect with others through a variety of events that are active, sociable, and uplifting.

I'm interested in being a Rest Less Events host. How do I sign up?

We'd love to hear from you. Check out our 'Become a Host' page here and fill out the form to get in touch.



Event FAQ

How to log in and sign up for an event:

1. Log in to your Rest Less Events account at events.restless.co.uk/accounts/login/

2. Visit the event calendar by clicking where it says 'Event Calendar' at the top of the page

3. Find an event you would like to sign up for and click on it to visit the event page

4. Click 'Register Now' which will be a purple button on the right hand side of the page.

You should be taken to a new page which says your booking is now complete, and you will shortly receive an email with the booking information.

How can I sign up for or access a recording?

Simply book an event as normal (as if you are attending the live Zoom event). Don't worry if you can't make it, after the event ends you will automatically receive the recording in your post-event email as long as the event was recorded. There is no separate booking process for recordings only.

Something’s come up and I can’t attend the event! How do I cancel my place?

To cancel an event booking, please visit the My Account area of our website (by clicking your name when logged in at the top right corner of the page). Here you will see all your upcoming events listed and can easily cancel any of them. However, most of our events are recorded so even if you can't attend the live session we recommend staying registered for the event and you will receive a link for a 7 day replay that you can watch at a time that is convenient for you!

I have an event suggestion - where can I share it with the team?

Please fill in this form with any events suggestions, keeping it to one idea per submission.

I am partially sighted or blind - can I join Zoom events on Rest Less Events?

We aim for events to be as accessible as possible. Speakers use slides as aids and describe images being shown on the screen; we aim for talks to work as audio-only as well as being watched. Our fitness and dance instructors also try to ensure they describe their movements clearly. Community events are all chat focused so open to all.

We use the chat area as an option for Question and Answers sessions but participants are also invited to unmute if they raise a hand. To raise a hand, you can use the keyboard shortcut alt + Y (Windows) or option + Y (on a Mac). To unmute, the shortcut is alt + A (Windows) Command(⌘)+Shift+A (macOS). For more Zoom controls, click here to open this Zoom article.

We are always open to receiving feedback on whether you felt able to fully participate or not in any of our events: please send us an email at [email protected]. Please contact us ahead of events you want to join if you have any specific questions regarding accessibility.

I’ve booked for a series of events. Do I use the same link for all the talks?

All of our events must be individually booked, even if part of a series. Make sure you register individually for every week and have received a confirmation email for each of the dates. You can check your upcoming bookings in the My Account area of our website.

How can I access event resources?

Occasionally our events have supplementary resources which can be downloaded from our website. To access these, you must first book the event, and then on the event page when you scroll town to the 'Resources' heading, you will be able to see and download any relevant resources.

How are my reviews used?

We hugely appreciate all the reviews left after events. We read all the reviews and pass on the feedback to hosts who find it incredibly helpful too. The rating you give each event (from Excellent to Very Poor) are used to give an average star rating from each event. If you rate an event 'Very Poor' or 'Average' because you haven't attended the event, then it affects the host's average rating.

Please avoid rating an event poorly if you have experienced technical issues or problems with Zoom, as this affects the hosts overall rating. Instead, email us at [email protected] and we will do our best to help solve the technical error you have experienced.



Payment FAQ

How to upgrade to our Premium membership

You can upgrade your Rest Less Events account to our Premium subscription by visiting 'My Membership', and going through the payment process. If you have successfully upgraded you should receive an email confirming this change to your account.

How to downgrade to our Free membership

To downgrade to a Free account, you will need to visit 'My Membership' to cancel your monthly subscription payments. Once you have done this successfully, you should receive an email confirming this change. Get in touch with us via [email protected] if you have any issues downgrading.

I need to update my payment details

To update your payment details you can visit our customer payment portal here. Alternatively once your payment fails or you cancel your membership and reach the end of the billing cycle for that month you can re-upgrade and re-enter your card details. We always recommend getting in touch at [email protected] if you are unsure or have any trouble with this.

Zoom FAQs

I can't hear anything in the Zoom events

If you get no sound in our live Zoom events, it is generally because you have not successfully connected to audio. When you first launch the Zoom meeting, you should get a pop up asking you to Join Computer Audio. Alternatively, there should be a symbol of headphones with a small green upwards arrow which is labeled Join Audio - click this button to join.

On a desktop or laptop

On an iPad

How to use camera and microphone controls

Sometimes in our events you may want to turn your camera and/or microphone on, particularly to participate in the Q&A at the end of a talk or be part of a discussion group.

On a desktop or laptop

On an iPad

<

How can I access the chat box in Zoom?

It's always lovely when people use the chat function to let us know where they are watching from at the beginning of our events. It's also great to know how to access this if you have any questions or are experiencing technical issues during the event. There is usually a speech bubble symbol to indicate the chat, which you must click to open the chat box, however this can be in different places depending on your device.

On a desktop or laptop

On an iPad

How to 'raise hand' in a Zoom event

In the Q&A section in our events, moderators will often tell you to use the 'raise hand function' if you want to speak. To do tis you will need to find the 'Reactions' button (depending on your device) and then the Raise Hand button.

On a desktop or laptop

On an iPad

We are gradually recording more and more videos to help you use Rest Less Events and Zoom, so check back soon for more Zoom walkthroughs soon!



If you have a question that is not answered on this page, please feel free to use the contact form below to ask a question.